Hi everyone,
I have a question about Nordstrom and their price adjustment policy.
I purchased some bags at Nordstrom on 12/8. Some on sale, some not. The total bill was A LOT of $$$. Over $8000. I have not been able to get back to a Nordstrom store for the past few weeks leading up to Christmas, because I have been really sick with flu/cold, etc. I went back yesterday to a Nordstrom to try to get a price adjustment on two of the bags (Marc Jacobs that were on sale), because I knew they had been marked down additionally. I was first told that Nordstrom had not marked anything down a second time (I knew that wasn't true) and that I could not get a price adjustment on something that I bought on sale. I had the original receipt, original bags in hand with tags still on it ( I hadn't worn them). I then asked if I could return and repurchase the bags to get the current sale price (which, incidentally, had gone on sale lower for about $300 less per bag) and the sales associate (very snotilly, I might add!) said that I could do that, but that she had a waiting list for those bags and if I returned them then she would have to call the next person on the waiting list and give them my bag! Obviously, that was not an option, since I want the bags.
I am just asking, because I used to work at Nordstrom and this was not our policy when I was there. It was also not our policy to be rude to the customers. I was going to purchase another item in that department with the difference, so the store was still going to get the sale. I know other people that have been given the price adjustments in these situations. It made me upset, because she was really rude and I had all the proper paperwork...tags, receipts even the bags in hand. I know people that have just brought their receipts or tags in and gotten adjustments.
I have a question about Nordstrom and their price adjustment policy.
I purchased some bags at Nordstrom on 12/8. Some on sale, some not. The total bill was A LOT of $$$. Over $8000. I have not been able to get back to a Nordstrom store for the past few weeks leading up to Christmas, because I have been really sick with flu/cold, etc. I went back yesterday to a Nordstrom to try to get a price adjustment on two of the bags (Marc Jacobs that were on sale), because I knew they had been marked down additionally. I was first told that Nordstrom had not marked anything down a second time (I knew that wasn't true) and that I could not get a price adjustment on something that I bought on sale. I had the original receipt, original bags in hand with tags still on it ( I hadn't worn them). I then asked if I could return and repurchase the bags to get the current sale price (which, incidentally, had gone on sale lower for about $300 less per bag) and the sales associate (very snotilly, I might add!) said that I could do that, but that she had a waiting list for those bags and if I returned them then she would have to call the next person on the waiting list and give them my bag! Obviously, that was not an option, since I want the bags.
I am just asking, because I used to work at Nordstrom and this was not our policy when I was there. It was also not our policy to be rude to the customers. I was going to purchase another item in that department with the difference, so the store was still going to get the sale. I know other people that have been given the price adjustments in these situations. It made me upset, because she was really rude and I had all the proper paperwork...tags, receipts even the bags in hand. I know people that have just brought their receipts or tags in and gotten adjustments.