Hello All! I was hoping you could give me some advice for my friends' situation.
A month ago she put her Britney Spears Tour Book for auction on eBay. She bought the thing for $40, and it ended up selling for only $12, but since she had no reserve and needed the money, she figured $12 was better than nothing. She stated clearly in my auction that payment should be sent within 24 HOUR of the auction's end.
The buyer had just created their account the day that her auction ended and had zero feedback. They did NOT pay her within 24 hours, so she sent a reminder. After no reply, she sent another one... still no reply. 5 days after the auction ended she sent a "FINAL NOTICE" e-mail, and still received no reply.
Now, for a lack of better judgement, she didn't actually get around to reporting the buyer or disputing it with eBay. But since it was only $12, she just sort of brushed it off and decided to keep the book. She has never experienced any issues like this, and essentially wasn't too bent out of shape because of how little the amount of money was..
It's been almost 4 weeks since the auction ended and the buyer just sent her a payment TODAY. With a note that says...
Sorry for the late payment. Please make sure to package the book good.
Now, if she absolutely has to, she will send them the book... it's not going to kill her, but since she didn't report them when they hadn't made payment... does she have any recourse to report them now that they have paid? She and I don't want this buyer to do this to anyone else. Also, she doesn't want to run the risk of receiving negative feedback, because she can't even leave THEM negative feedback that they didn't pay me for a WHOLE MONTH!.
What do you think would be the best way to handle this situation? Thanks in advance for your advice.
A month ago she put her Britney Spears Tour Book for auction on eBay. She bought the thing for $40, and it ended up selling for only $12, but since she had no reserve and needed the money, she figured $12 was better than nothing. She stated clearly in my auction that payment should be sent within 24 HOUR of the auction's end.
The buyer had just created their account the day that her auction ended and had zero feedback. They did NOT pay her within 24 hours, so she sent a reminder. After no reply, she sent another one... still no reply. 5 days after the auction ended she sent a "FINAL NOTICE" e-mail, and still received no reply.
Now, for a lack of better judgement, she didn't actually get around to reporting the buyer or disputing it with eBay. But since it was only $12, she just sort of brushed it off and decided to keep the book. She has never experienced any issues like this, and essentially wasn't too bent out of shape because of how little the amount of money was..
It's been almost 4 weeks since the auction ended and the buyer just sent her a payment TODAY. With a note that says...
Sorry for the late payment. Please make sure to package the book good.
Now, if she absolutely has to, she will send them the book... it's not going to kill her, but since she didn't report them when they hadn't made payment... does she have any recourse to report them now that they have paid? She and I don't want this buyer to do this to anyone else. Also, she doesn't want to run the risk of receiving negative feedback, because she can't even leave THEM negative feedback that they didn't pay me for a WHOLE MONTH!.
What do you think would be the best way to handle this situation? Thanks in advance for your advice.