I can't believe I'm saying this, but here it is. I will no longer shop at Neimans. They have messed up 3 of my last 3 orders. The first 2 orders, I ordered CL Very Prives and twice they sent me CL Yoyo Zeppas. This last order, I purchased a clutch at $900 because of their advertised "Free upgraded 2 day delivery". I ordered it on 10/21 and it has an approximate ship date of 10/29. I contacted NM and they told me there is nothing they can do. That's it! False advertising- that's not right. For so long, I put up with the snooty SAs (and at numerous various locations) because sometimes NM is the only store that has it and frankly, it was convenient. But this is it, no more! Why? Why have I continued to shop there when Saks has wonderful SAs and is always so accomodating. No more. Sorry, I just had to vent. I feel better now. Thanks for listening.