hm... i purchased a Damier speedy 30 in jan (as you can see in my pic) and i wanted to get a luggage tag seperatly and have it heat stamped with my initials. I already own a vachetta luggage tag but i wanted one that matched my bag. So i spoke to a customer services agent and they didnt have a clue whether the speedy 30 came with a tag or not. I told them that it dosnt and i wanted to purchase one seperatly and have it heat stamped. I was imformed that it wasnt possible :S im certain it is as i've seen other ppl on the forum have this done! Can anybody give me a telephone number for one of the london stores so i can call them directly and ask, as customer services seem to have no clue. Im so annoyed and confused that "customer services" have no idea about the products they sell!