So for you ladies who gave me great advise on the rude NM SA who helped me this past Saturday...heres the update. Well I called my SA and left 3 messages, well by this point I'm over it, so I called the manager who was the nicest manager I have spoken with in a long time. I told her the situation and she apologized for everything. She is going to try and locate me a pair of Bruges that are not defective and she is going to speak with both SA's about the situation. So keep your fingers crossed for me that I get a great pair of shoes. I thought about just forgetting about the shoes but I love the style and I know I probably won't be able to find them again so I hope this all works out...I should get a call at the end of the day. I'll keep you posted.