My chanel NM SA is telling me tat the return policy is only 14 days. Is that true?
My chanel NM SA is telling me tat the return policy is only 14 days. Is that true?
This is what I was told at NM as well, although my boutique has not yet transitioned to leased. But my SA told me that all the leased Chanel boutiques inside NM will have the same 14-day return policy as the freestanding Chanel boutiques. Definitely not cool and also very confusing from a customer perspective, but I guess it makes sense from Chanel's perspective that all of the stores they own would have the exact same return policy, regardless of location.
Does Saks leased boutique has 30 days return policy and not 14 days? I hope so! If so, it would save my day as I was thinking of returning new purchase ( wallet ) for a gift but I just noticed its passed 16 days now.. I sort of didn't want to ask the store as I am embarrassed if they judge me for such a small purchase. I appreciate for your help!
Your receipt should give return policy. I bought from Saks leased location November, 2018, and it was 30 days. Most states (if not all) require return policy to be stated in full on receipt. CT law requires return policy be posted near the cash out area, but I doubt it is regularly enforced.Thank you!!! Again, this Saks is leased by Chanel now but is it ok 30 days as before? that helps me and I'm relieved since I changed my mind that I wanted to buy other gift instead of Chanel wallet that cost $1k and I could buy actual small purse for the cost from some other brand. Yes this was purchased for a holiday gift so just kept in the box as it is.
Me too I don't like to receive store credit either and that's why i avoided to purchase from stand alone boutique until now while exact same items can be purchased from retail stores, and also retail store has good points cards. But I know most of Chanel in NM is same as stand alone boutique now, so I won't buy from them anymore unless 200 % sure of the purchase and item without quality issue.
Me too I don't like to receive store credit either and that's why i avoided to purchase from stand alone boutique until now while exact same items can be purchased from retail stores, and also retail store has good points cards. But I know most of Chanel in NM is same as stand alone boutique now, so I won't buy from them anymore unless 200 % sure of the purchase and item without quality issue.
NM did confirm that the return goes back to your Credit card so that is also one benefit. My SA also said it is 14 days from when they ship it VS charge you so I asked them to delay shipping it to me so that I will be home and be able to see it in person within the return window
In the US chanel boutiques do refund the money back on to the credit card I believe.