Nigo Keepall XS (Noir) Air Bubble/Pocket Under Strap

[Bryant]

Hey all! I was able to get the Nigo Keepall XS online and it finally arrived! However, there is an air bubble underneath the strap (not the grooves of the denim underneath, one that runs perpendicular to that), and I'm wondering if this is a normal thing?

I really want to keep the bag and since it's sold out, if I return it, I don't think I can get this particular style anymore. That also makes replacements pretty hard.

What do you all think? Am I being too scrutinizing?

Please let me know, thank you! I'm new to luxury and would appreciate any advice. :]

 

[n4n6906]

Is it a bubble or is it the denim? It almost seems like you can trace the denim pattern from left to the right over the leather.

 

[Bryant]

Is it a bubble or is it the denim? It almost seems like you can trace the denim pattern from left to the right over the leather.

So there is a raised portion that follows the denim, but the air bubble I'm talking about runs perpendicular to that (goes from top right to bottom left), if that makes sense. The raised part that doesn't follow the silhouette of the denim part.

 

[n4n6906]

So there is a raised portion that follows the denim, but the air bubble I'm talking about runs perpendicular to that (goes from top right to bottom left), if that makes sense. The raised part that doesn't follow the silhouette of the denim part.

I think your first pic might be the best one that shows the bubbling. Honestly, if it bothers you enough to diminish how you perceive the bag, maybe try exchanging it? From a quick first look, it’s not something I would have noticed. You will have to decide if it really bothers you. Maybe if you can compare yours to others that also owns the same piece, it might help you decide how comfortable you are with this one. Good luck!

 

[Bryant]

I think your first pic might be the best one that shows the bubbling. Honestly, if it bothers you enough to diminish how you perceive the bag, maybe try exchanging it? From a quick first look, it’s not something I would have noticed. You will have to decide if it really bothers you. Maybe if you can compare yours to others that also owns the same piece, it might help you decide how comfortable you are with this one. Good luck!

Good point! Yeah I’ve been comparing it to pics of this specific Nigo Keepall XS in Noir from this forum. I haven’t seen a bubble like that on others.

I keep thinking about it haha but I’m trying to let it go. Gah.

 

[Bryant]

So my new CA was amazing!

He called the repairs specialist, Lisa, over who was completely honest. She agreed it was a defect and that the air bubble underneath was definitely not coming from the denim underneath. She said that it probably won’t be able to repaired because they’d stitch it over the same holes and by now, the air bubble would have stretched the leather out on the “chape” (I learned from her that’s what you call the strap part). So you’d still see some kind of warping in that area.

She also said because it’s such a special piece that the repairs probably won’t even have the pieces in stock. Normally if they have the parts in stock, it’d be a 14-16 week turn around. But in this case, if they had to replace the chape, it would have to get sent to France which could take at least 3 months.

Luckily my CA is awesome and found 3 stores that still have the Nigo black keepall XS in stock. So, he’s holding my bag at the store and if the other stores say they can ship theirs, he’ll process a return for this defective bag and purchase of the other bag. If not, he’ll hold the bag and ask if I want to send it off for repair or he can ship it back to my house overnight so I don’t have to keep coming back to the store. And he’ll get credit for doing so, which is great because it was an online purchase!

I had a great experience here! Was worried I wouldn’t because I’ve heard the Rode Drive location can be a bit snooty sometimes, but I always believe if you are reasonable and kind, people will treat you the same way. This was great customer service!

 

[boyoverboard]

Sorry you received your bag with this defect, that would bother me too. Sounds like amazing customer service from LV though! Hope it gets sorted for you really soon.

 

[bigverne28]

Hope you get your bag sorted. I picked up mine from the store today and all looks ok. In the last two pics you can see a faint outline from the curve of the denim, but you have to look really close. It was super hard to find this bag online and in stores, but a few weeks of perseverance and luck one morning, I managed to get it online.

 

[Bryant]

Hope you get your bag sorted. I picked up mine from the store today and all looks ok. In the last two pics you can see a faint outline from the curve of the denim, but you have to look really close. It was super hard to find this bag online and in stores, but a few weeks of perseverance and luck one morning, I managed to get it online.



View attachment 5272828

View attachment 5272829

View attachment 5272830View attachment 5272846View attachment 5272847

It looks gorgeous! I was really debating between the black and the blue. The blue is such a nice compliment to the keepall from this collection.

 

[Bryant]

My CA is amazing!

Turns out he didn’t even have to get it shipped from another store, 1 just randomly showed up on a day he was working and he grabbed it for me. He said it was like Hunger Games status lol.

Had a party tonight and I finally got to wear it out! ^^. Please excuse the dirty mirror.