Has anyone else had a problem paying online? I've been trying to buy a purse online on the mobile app, for about two weeks. After Authorising the payment with my bank, I popped back onto the Mulberry site and couldn't find the button to say I'd authorised. Consequently, the purse was left in my shopping basket. After several goes and ringing Mulberry my bank card was locked out. I had to go into the bank and the lovely young lady on their Customer Services sorted it all out. It seems that on the phone app the box/button is so small you can't read the text and can't press the button. She just enlarged the button and dada! In came my email and my purse is now on its way.
Nightmare ordering on phone app.
- Thread starter BevIW
- Start date
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The app is useless, and worse, a security risk. I deleted it while ago because it was obvious Mulberry and the dev were not updating it or fixing glitches.
It’s honestly embarrassing for a brand of this level. Better not to have an app.
It’s honestly embarrassing for a brand of this level. Better not to have an app.
I wonder if this has something to do with the reviews on Trustpilot. I read quite a few that said they had to go through PayPal to get their refunds where Mulberry had been taking weeks.
Mulberry seem to have a problem with the online ordering and payment system. When I rang them this morning, the girl took my order and card details, but my card blocked and she couldn't get it to work. Whether it was Mulberry or Natwest Bank at fault, I've no idea. The girl at the bank did everything except put my bank pin number in for me. So my Medium Continental French Purse in Oxblood is winging it's way to me now.