tPFers constantly talk to SAs or CS at Coach and each other via forum, of course, to get info regarding item release dates, floor set changes, up and coming new items, etc...There are some amazing investigative journalists that frequent this board
SA's let me check out the lookbook, so I can see what's coming up. I let them know what I am looking for and what to keep an eye out for. When it's available to order they usually call me. I am constantly stalking TPF too to see what's coming out or what everyone's gotten too. The SA's at Macy's let me check out their binders too... sometimes they get "exclusive" bags and accessories.