Thank you so much,
I'm quite new to Mulberry, I bought my first bays from the York outlet last month and of course have fallen in love so I bought a pebbled beige Alexa from a seller on eBay.
It arrived yesterday and I'm really not happy with the condition it's in. It was sold as 'used' and in the description it says 'slightly used'. There are quite a few photos on the listing but they are colour hued slightly so don't really show the extent of the damage. I'm not really sure where I stand as I obviously knew it was used but perhaps expected more honesty in the listing. The seller is refusing to refund and said I was getting a £4500 for £380 which is obviously not true as the bag never sold for that much.
I will post some pictures to see what you think, I'm wondering if maybe I am being too picky.