I've ordered from them a few times and I've never had a problem. However, I don't consider myself a picky buyer. I don't care if the bag is made in the USA, France, or Spain and I don't think I've ever really examined hardware (besides the zippers) on any of my purchases. I just use 'em.
newbie: any problems with LV quality from elux?
- Thread starter psaseattle
- Start date
I've ordered through eluxury several times and I have always been pleased with the service. I have always received new items.
wait so you mean if I order off lv.com, [ i'm in UK] I get 60 days? i like that much more than 14 days.
There is no problem with the quality, just the personnel selection of them. If there is alignment problems eluxury is easy to do exchanges with, just a little bit of a hassle.
I personally will not buy from E-Luxury not because of problems with quality, but because of problems with used bags. Too many people return bags they have used for up to 60 days to E-Luxury and then E-Luxury turns around and sells them as new. I've seen people again and again on the forum talk about returning bags they have used. I think with E-Luxury, it's very easy for people to do because they don't have to face the potential embarrassment of facing a sales assistant with a clearly used bag to return it, plus the return time (how long you have) is shorter at a boutique. With E-Luxury, because it is a "disembodied warehouse," people feel more comfortable with doing it than they would if they had to face the possibility of someone telling them they wouldn't do a return because the bag had signs of use. I always cringe when I see threads where people have used their bags, sometimes a lot, and then are returning them. E-Luxury really doesn't care; they just want to get the bags out the door. I have heard of so MANY cases of people getting bags from them with clear signs of being used. To me, the tax savings is not worth getting someone else's rejected, used bag. I'd rather pay tax, make the drive to the boutique, and get to pick out a new, fresh bag. LV bags are just too expensive to think about scrimping on tax and get something used. I would always wonder how much it had been used, even if it looked new. While you might get a used bag from a boutique, it's less likely it's been abused because the boutiques are so careful about inspection before return, and I don't think people have the negative "moxie" to go in - in person - and return something they've used. I stay away from E-Luxury for those reasons alone.