Hi. I'm not sure if this is the right place to post this but here goes...
I recently went through a divorce and as a result of moving, cleaned items out of storage and my closet that I no longer (or never did) use. In the past few weeks I've listed various AUTHENTIC Waterford crystal pieces, handbags, shoes and sunglasses. I KNOW everything is authentic because I either purcased it myself (and in all cases shipped with original packaging/dust bags, etc and often tags either still attached or in the dust bag).
Because of this I offered a 7 day money back return policy.
Now I'm wondering if that was a HUGE mistake.
I've gotten one return request on a Gucci bag because it 'was not the color I expected' (despite great photos and her asking me specifically via 'ask seller question'...which, along with my response is posted in the listing...if the bag was 'carmel tan or orange' to which I replied it was orange...and it is). So, that is frustrating but I feel I have no choice but to take it back.
Also, just received another return request as apparently the buyer took the bag to Neimans to verify authenticity and was told it was a fake!!! This could not be more false. I purchased the bag MYSELF in October of 2002 at a Fendi boutique in Italy while on my honeymoon. Again, frustrating...but what can I do?
So, I guess my questions are these...
a) both of these buyers have less than 10 feedback and I've noticed some sellers won't sell to people with less than 'x' number or a certain % positive feedback rating...could this be the problem...unexperienced buyers?
b) I am concerned that this could be some sort of scam! For example, buyer receives my AUTHENTIC handbag and ships me back a fake!! Or sends it back damaged or any other scenario where basically I LOSE money AND my product!! Yikes!!
eBay is not a business for me. I have purchased designer items there in the past and thought it would be a win/win way to recyle items I don't use or want anymore. The fact is that it IS work...keeping up with bids/offers/questions, packing, shipping, etc. AND it is going to cost me money not only to relist the items but I have missed out and rejected other parties who were already interested!
Any advice?
Thanks in advance for ANY help!!
Amy
I recently went through a divorce and as a result of moving, cleaned items out of storage and my closet that I no longer (or never did) use. In the past few weeks I've listed various AUTHENTIC Waterford crystal pieces, handbags, shoes and sunglasses. I KNOW everything is authentic because I either purcased it myself (and in all cases shipped with original packaging/dust bags, etc and often tags either still attached or in the dust bag).
Because of this I offered a 7 day money back return policy.
Now I'm wondering if that was a HUGE mistake.
I've gotten one return request on a Gucci bag because it 'was not the color I expected' (despite great photos and her asking me specifically via 'ask seller question'...which, along with my response is posted in the listing...if the bag was 'carmel tan or orange' to which I replied it was orange...and it is). So, that is frustrating but I feel I have no choice but to take it back.
Also, just received another return request as apparently the buyer took the bag to Neimans to verify authenticity and was told it was a fake!!! This could not be more false. I purchased the bag MYSELF in October of 2002 at a Fendi boutique in Italy while on my honeymoon. Again, frustrating...but what can I do?
So, I guess my questions are these...
a) both of these buyers have less than 10 feedback and I've noticed some sellers won't sell to people with less than 'x' number or a certain % positive feedback rating...could this be the problem...unexperienced buyers?
b) I am concerned that this could be some sort of scam! For example, buyer receives my AUTHENTIC handbag and ships me back a fake!! Or sends it back damaged or any other scenario where basically I LOSE money AND my product!! Yikes!!
eBay is not a business for me. I have purchased designer items there in the past and thought it would be a win/win way to recyle items I don't use or want anymore. The fact is that it IS work...keeping up with bids/offers/questions, packing, shipping, etc. AND it is going to cost me money not only to relist the items but I have missed out and rejected other parties who were already interested!
Any advice?
Thanks in advance for ANY help!!
Amy
Or not accepting returns on designer items all together. I guess it was my foolish confidence in the authenticity (since I bought the items at boutiques or Neimans) that prompted me to allow that.