I'm new to Mulberry. But I couldn't pass up on this purse I stumbled across for a cheap cheap price. It was missing most of it's rivets and the two front pocket buckles were off (one was missing completely). I wish I would have taken a picture when I first got it but sadly I didn't. The leather was still in great shape so I went to the Mulberry store they have here in Dallas and sent it off to get repaired - they told me initially that they would only be able to replace the rivets but not the buckle since this is an older style and they don't have this hardware anymore. It took FOUR months! But I got her back yesterday and they were able to replace all the rivets AND get that missing buckle/leather replaced. I'm so happy with how its turned out. I love her so much! Just looking at this makes me so happy! And she just smells so dang good!