Hi everyone - hoping some experienced sellers can chime in about my situation. Sorry this is long. I'm nearly in tears. I'm a new seller to eBay and have just started to list a few of my bags that I do not use. Some bags are brand new/never used and some have been used before, either by me and/or someone else since I also buy used bags on eBay. I know I'm nervous about eBay as a buyer, so I want to be an honest and excellent seller for others who might be nervous too. When examining and describing used bags, I try to be very descriptive for the bag, including any flaws I see and include pictures. I also indicate if the bag is used. Of course this is all subjective and what is unseen to one person is a dire flaw making the bag completely unacceptable to another person. I am now in that situation and it's making me sick. I recently sold a used bag that I thought was in great condition for its age and color (it was a lighter color bag about 2.5 years old). I disclosed the flaws I saw after careful examiniation (a few spots in the lining, for example) and communicated with the buyer multiple times, answering all her questions honestly and to the best of my ability. I have had several other bags like the one I sold and I was 10000% comfortable that this one was authentic and like the others in quality. I just received a very long email from the buyer who is clearly upset and disappointed and she said this is not the bag she expected based on the auction and our previous communications. She is upset with exterior flaws and discolorations (I honestly looked the bag over so carefully and this claim is new to me) and other things like handle shape and leather. I am honestly shocked because this is not a description of the bag I sold. She wants to return it, or go to PayPal/ebay to deal with this. I stated in my auction no returns. I thought I represented the bag and condition honestly and while I believe this buyer is completely honest, part of me in the wee back of my mind worries about bait and switch. All in all, she was very, very nice and I was very nice back in my response, indicating my familiarity with the brand and style of bag, especially since I owned others like it, and trying to answer her points about areas in which she was disappointed. So my dilemma is should I just take the bag back, refund her money, and be out all of the eBay fees and Paypal fees and have the bag back only to have to relist it again? Or do I not accept a return? I mean, the buyer knew it was a used bag over 2.5 years old. I guess the bigger question is how much subjectiveness can buyers and sellers handle to come to an agreement? This whole experience has left me scared about any buyer because I don't want to go through this again and I feel I might no matter how descriptive I am with the auction. This whole experience has scared me off from eBay for a while...but I still have some auctions listed which I might pull. Thanks in advance for any advice.