A few of you may remember i managed to track down a brand new putty stam two weeks ago with the help of Jamie from Nordstrom Bellevue. Well, i took my bag out for the second time yesterday and one of two of the rivets holding the frame in place broke!!! I was furious and dissapointed all at the same time! I really loved the putty stam and if not for the putty color, i would never have bought the stam. All after all the money you spend on a bag, paying full retail on it, you would think the quality of luxury goods can be trusted. Now, putty stam is NOT available anywhere anymore. Do i return it and forget about it for good or send it out for repairs and wait two months for it. Of course, there are not extra costs involved and jamie was really helpful and promised all charges will be beared by Nordstrom. I hate it when this happens. I don't really want to spend so much money on a faulty and repaired new bag. But i love the color so.