Part of the allure for luxury purchases for me is packaging - it's a fundamental part of the entire experience. I appreciate others may differ in their expectations or desires, but I agree that the customer should be given that choice.
I have a piece on order right now, and I called them to find out the status of my order, and also put in a request to make sure that when the piece does arrive, that I get it with the old proper packaging. She tried to give me the spiel about how it's more sustainable, but I was having none of it. She put a note on my order for my request, so hopefully they will acquiesce. Fingers crossed!