New & Never Used bag looks used????

Lovely4

Member
Apr 28, 2008
1,387
1
I know that there is another thread going on but didn't want to interfere with their post...

Ok. Having a problem with a Seller. I bought an Limited Edition Bag and very hard to find. But the handles look as if the bag has been carried.
The handles (leather) two different shades; One side is lighter than the other, and there are a few stains and scratches.

She said that she never carried it. Only been stored in it's dustbag & box, and only taken out for pictures? It's authentic - so not worried about that.

Seller is defensive and not so friendly. :confused1:
 
Jul 12, 2007
1,438
184
who was the seller if I may ask? You could always ask for a partial refund, the worst she can say is no.
 
Mar 31, 2008
311
0
Yorkshire - England
I know that there is another thread going on but didn't want to interfere with their post...

Ok. Having a problem with a Seller. I bought an Limited Edition Bag and very hard to find. But the handles look as if the bag has been carried.
The handles (leather) two different shades; One side is lighter than the other, and there are a few stains and scratches.

She said that she never carried it. Only been stored in it's dustbag & box, and only taken out for pictures? It's authentic - so not worried about that.

Seller is defensive and not so friendly. :confused1:
I have similar experience ( other thread you mentioned ) but you experience certainly sounds worse. The outside of my bag is perfect. If I were you I think I would either ask for partial refund or return.
 

Lovely4

Member
Apr 28, 2008
1,387
1
I'm actually afraid to ask for a partial refund. I took pictures to show her too.
Still waiting to hear back from her.
 

onegirlcreative

Daddy's Little Girl
Feb 11, 2008
8,391
3
Dovunque voglia andare
Wait and see what the seller says to your e-mail with pics to prove this, if they don't respond or are very defensive about it, then definitely take it a step further.

I would definitely open a SNAD dispute through PP and eBay. That is just ridiculous. There is no way that bag is brand new when the handles look that used. Sorry.

Even a return to a department store should have been caught with handles like that.
 

sparkle7

O.G.
May 24, 2007
792
79
40
I'm not sure if this is the situation,but maybe if the bag is old but never used it may have some discoloration. I have seen some new bags at Saks that don't look brand new.
 

moi et mes sacs

Science Geek!
O.G.
Sep 22, 2007
8,727
274
Its really difficult when the seller is defensive sometimes. Some of us just dont like sounding confrontational. If you are not happy, though, you need to tell that to the seller. Try to say it in a really nice way and see what she offers you. Even if the bag hasnt been used she should have mentioned any discolouration. Good luck with it.
 

Lovely4

Member
Apr 28, 2008
1,387
1
Update:
Worked it out with the seller, but then PP messed up my account.
Oh well. Now trying to have that fixed.