New H Policy

HPassion

Member
May 3, 2014
474
177
SA is required to remove all protective wraps on handles, straps and protective stickers from the bag in front of the client! Guess they're trying to prevent client from reselling the bag.
 

sbelle

O.G.
Mar 14, 2009
17,459
4,959
Did your store tell you this? Where are you located?

Nothing H does surprises me any more.
 

Suncatcher

Member
Feb 15, 2012
1,710
1,040
Isn't there a 7 day return policy? Why would an SA remove the stickers in light of that?
 

Mindi B

Down Dog
O.G.
Jan 29, 2007
17,392
4,601
State of Denial
I think this has been pretty standard practice outside the US (at least on those occasions when I have purchased overseas, the SA has routinely removed the plastic from bags and the tags from everything else), so perhaps H is just bringing all markets into line with the same purchase procedure. I agree, if this is an attempt to deter resellers, it seems feeble.
 

mp4

Weimanuts!
O.G.
Oct 20, 2007
7,906
1,201
If this is true, just another ridiculous policy that will alienate good clients. I have a thing about removing the vellum. It is a process for me to remove them....MYSELF!
 

chincac

Member
Jun 17, 2011
11,823
5,474
I think this has been pretty standard practice outside the US (at least on those occasions when I have purchased overseas, the SA has routinely removed the plastic from bags and the tags from everything else), so perhaps H is just bringing all markets into line with the same purchase procedure. I agree, if this is an attempt to deter resellers, it seems feeble.
it is not standard practice anywhere. all my store bought H bags and wallets had their stickers intact across Europe and Asia and US.
 

QuelleFromage

Member
Jan 15, 2011
8,063
15,801
LA and Dubai
I've never had an SA remove anything protective from the bag unless I asked them to.

What about the people who like to leave plastic on their hardware? It's bad for the HW but surely is the owner's prerogative.
 

duna

O.G.
Feb 9, 2006
9,872
2,275
I'm in Europe and nobody has ever taken the stickers off my bags at the store: how ridiculous!

Also we have 1 month to return items, so how can you return a bag without stickers??
 
Mar 26, 2009
18,224
15,895
it is not standard practice anywhere. all my store bought H bags and wallets had their stickers intact across Europe and Asia and US.
Same for me. All plastic stickers are on my bags, bracelets, belts etc if they come with any when I bought them.
 

HPassion

Member
May 3, 2014
474
177
My friend bought a bag in Hong Kong today. SA said its a new policy (at least in Hong Kong). SA claimed that they have to show the client there are no scratches on the parts that are covered.
 
Apr 29, 2009
865
213
If this is true, just another ridiculous policy that will alienate good clients. I have a thing about removing the vellum. It is a process for me to remove them....MYSELF!

Yes I always remove them right after they came home with me... By myself
! :biggrin:
 

Mindi B

Down Dog
O.G.
Jan 29, 2007
17,392
4,601
State of Denial
it is not standard practice anywhere. all my store bought H bags and wallets had their stickers intact across Europe and Asia and US.
Okay; nevertheless, I have had it done, without any indication that it was unusual, at several non-US stores. And the removal of scarf tags in non-US boutiques has been observed by others. But your superior knowledge is duly noted.
I understand that it is fun to unveil a new bag or bracelet or what-have-you by removing the various protective components oneself, but, the apparent fury this "policy" (if indeed, it turns out to be a new and inviolable policy--as yet, it is only anecdotal) is a little bewildering to me. Flame away, all, but these are material goods, not fetish objects. Aside from social pressures upholding minimum standards of neatness and hygiene, I am unaware of any competition as to whose possessions are the most pristine.
 

chincac

Member
Jun 17, 2011
11,823
5,474
Okay; nevertheless, I have had it done, without any indication that it was unusual, at several non-US stores. And the removal of scarf tags in non-US boutiques has been observed by others. But your superior knowledge is duly noted.
I understand that it is fun to unveil a new bag or bracelet or what-have-you by removing the various protective components oneself, but, the apparent fury this "policy" (if indeed, it turns out to be a new and inviolable policy--as yet, it is only anecdotal) is a little bewildering to me. Flame away, all, but these are material goods, not fetish objects. Aside from social pressures upholding minimum standards of neatness and hygiene, I am unaware of any competition as to whose possessions are the most pristine.
dear Mindi B, I do not have superior knowledge at anything and never aimed to come across like that. I am mainly stating my experience. I don't read any fury here at all from the comments posted so far, more of bewilderment at the stupidity of this policy wherever it is enforced.
 

BirkinLover77

Member
Apr 30, 2014
5,351
872
New York City
IMO probably not a good idea, must item come with sticker or tags for a reason so that if remove the customer will have a hard time returning an item. I worn a new H scarf today and took off the paper tag but keep it for treasure since it is my first H item into the fun world of H.... If this is the new policy, I guess I can't return my new H scarf if it did not work out for me. LOL I am loving my First H scarf on a nice spring day in NYC.