If you're not happy then dont settle!! Make sure they give you what you want. Lambskin is way too scary for me for... I have one bag in lambskin and I'm scared every time I use her lol, I don't have to worry much about caviar.
how does that work????
If you received the wrong bag in the first place -(providing Chanel made the mistake in dispatching the wrong bag) then it can't be any fault of your own..
To be honest i don't get that policy at all- its not as if you want a refund- you just want the correct bag