The changes described below will go into effect on July 31, 2020.
Some of the changes are scary!
These are some not-so-good changes:
Some of the changes are scary!
These are some not-so-good changes:
- For “Significantly Not as Described” claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs. (This one is similar to that ebay has. I'm hoping that they're only doing the item not being returned is if the seller refuses the return. If it's arbitrary which buyers return for refund and which keep and get refund, that's not good.)
- We are excluding items intended for resale, including single item transactions or transactions that include multiple items, from reimbursement eligibility under our Purchase Protection Program. (How do they determine which items are intended for resale vs what is purchased but resold when it doesn't work for the buyer?)
- We are requiring that buyers attempt to resolve their issues directly with sellers prior to filing a claim with us in order to be eligible for reimbursement under our Purchase Protection Program.
PayPal Policy Updates
www.paypal.com