New bag cavier peeling

[stayclassy18]

Bought my first Chanel bag today. Classic flap medium cavier leather ghw. Once home, right after I took off the stickers on the turn lock, I noticed peeling on the leather. Is this worth bringing to Chanel to exchange? Or would they just laugh at me. Also is it normal for the flaps to bend like this and have so much space between the flap and the bag?

 

[earthygirl]

I would exchange that! I would laugh right back at them on my way back home.

 

[soccerzfan]

Could it be glue residue?

 

[sparklywacky]

If it’s actual peeling then get it exchanged. If it’s glue residue (which for a $6500 bag is very unacceptable) still have it checked for your peace of mind and have them remove it.

Regarding the bend - I see what you mean but I have a feeling they will just give you their favorite response: that their bags are handmade and they can’t ever be perfect. So just a heads up.

 

[aksaiyo]

The space seems like it should be okay to me?
IMO the scratch on caviar leather is not acceptable though! Did you throw the stickers away? I would just stick it back on and ask for an exchange anyway. (I would ask for an exchange even if you’ve thrown the stickers away btw.) Caviar is super hardy, it’s HARD to get this kind of a scratch! Even with years of use, this kind of damage wouldn’t happen. For the amount of money classic flaps cost these days, you definitely need a pristine one.

 

[stayclassy18]

Could it be glue residue?

I took it back to Chanel today, they were very nice about it, were understanding and the manager did the exchange within 5 minutes no questions asked. I’m Very happy thanks for all the feedback guys.

 

[earthygirl]

Good for you! Congrats and enjoy your new bag in good health!

 

[Mugglesbelike]

Yay! I was sweating reading this thinking what a major bummer to have your bag look like that but I’m so glad you were able to exchange it