I got a call from LV today and they're replacing the strap on my NF for free. Originally they wanted to charge me $105!! None of the SA's seemed to know anything about the cracking/peeling issue when I brought the bag in two weeks ago and when I mentioned it was an on-going issue with these bags, they had no clue. And when I mentioned the one year warranty they said they "had to send it out" first and that they "couldn't make any decisions". Out of the three SA's that were helping me and looking on the computer only one of them actually cared. The other two seemed like they were blaming me and said "Well, you'll have a three year warranty on the repair"
If the strap cracks again I'm definitely going to push for a brand new bag but honestly I'd prefer a refund. This has really turned me off this bag and DE.