Hi all, I wanted to share a story. The moral of the story is Never Exchange, Always Return/Repurchase.
On Nov 18 my mom and I went to the boutique in the Houston Galleria. I wasn't planning on buying anything, but long story short, there was a Palm Springs mini that I bought impulsively. I bought because it was hard to find, not because I really wanted it. I didn't have my preferred credit card with me (since I wasn't planning on buying anything that day)....so my mom graciously offered to put it on her card, and I'd pay her back.
Within the 14 day return window, I regretted my impulse purchase and took the PS mini back on Dec 1. That day my mom chose a Clery for herself and I chose a Croisette. I paid for the Croisette with my own card this time.
We asked the SA to process the return on the PS mini and then my mom would buy the Clery (For Herself). The SA insisted it was easier to Do an Exchange, since it was all happening with my mom's card. We said OK since she said it was easier "and you don't want too many charges on the card".
Today, Dec 5, only four days later, my mom decided to return the bag (so she could buy the same one at Saks....for the Chase rebates there). The SA refused to allow the return, saying it was Past the 14 days of Original Puchase Date of Nov 18. The Manager also refused to allow the return. My parents had to argue with them until my mom finally said, "the original purchase was for my Daughter. This purchase is for Me. The SA knew this. I told the SA to do a Return/Repurchase but she insisted on an Exchange." So the SA knowingly took away my mom's right to a 14 day return window on this bag.
The Manager finally agreed. Then the SA told my parents, "Don't come back and buy anything until you are Sure about what you want."
So.....I hope this helps someone. If you do an Exchange, you don't have 14 days to return the exchanged item. I know this is to prevent people from endlessly exchanging and prolonging the return period by 2 weeks every time. But since our situation was different (first bag was for me, second bag for my mom), that wasn't what we were trying to do. And it was made much worse by the SA misleading us into the Exchange and then lecturing my parents not to come back.
So.....always Return and Repurchase. Never Exchange!
Also, go to Saks to buy your LV in the Houston Galleria!
On Nov 18 my mom and I went to the boutique in the Houston Galleria. I wasn't planning on buying anything, but long story short, there was a Palm Springs mini that I bought impulsively. I bought because it was hard to find, not because I really wanted it. I didn't have my preferred credit card with me (since I wasn't planning on buying anything that day)....so my mom graciously offered to put it on her card, and I'd pay her back.
Within the 14 day return window, I regretted my impulse purchase and took the PS mini back on Dec 1. That day my mom chose a Clery for herself and I chose a Croisette. I paid for the Croisette with my own card this time.
We asked the SA to process the return on the PS mini and then my mom would buy the Clery (For Herself). The SA insisted it was easier to Do an Exchange, since it was all happening with my mom's card. We said OK since she said it was easier "and you don't want too many charges on the card".
Today, Dec 5, only four days later, my mom decided to return the bag (so she could buy the same one at Saks....for the Chase rebates there). The SA refused to allow the return, saying it was Past the 14 days of Original Puchase Date of Nov 18. The Manager also refused to allow the return. My parents had to argue with them until my mom finally said, "the original purchase was for my Daughter. This purchase is for Me. The SA knew this. I told the SA to do a Return/Repurchase but she insisted on an Exchange." So the SA knowingly took away my mom's right to a 14 day return window on this bag.
The Manager finally agreed. Then the SA told my parents, "Don't come back and buy anything until you are Sure about what you want."
So.....I hope this helps someone. If you do an Exchange, you don't have 14 days to return the exchanged item. I know this is to prevent people from endlessly exchanging and prolonging the return period by 2 weeks every time. But since our situation was different (first bag was for me, second bag for my mom), that wasn't what we were trying to do. And it was made much worse by the SA misleading us into the Exchange and then lecturing my parents not to come back.
So.....always Return and Repurchase. Never Exchange!
Also, go to Saks to buy your LV in the Houston Galleria!
So maybe it's best to do the return and then come back another day for the new purchase.
will definitely check out the Saks on my next visit. 
