Ah, sorry! I was on my phone and the bolded part didn`t show. How very odd.comment left by the buyer THE TWILLY IS NOT NEW as DESCRIBED! Tags taken off. Crinkled. Needs drycleaning!
You also say seller when you mean buyer, right? = buyer
Twilly has a care tag which was attached. The tag is normally given which gives the colour code/name of the twilly etc.
I have never had tags attached to my twillys but then I have only bought them from hermes.com. I know in Scandinavia there are never any tags on anything you buy from the hermes boutique.