really, my life is always not this complicated! just seems like the past day. Yesterday, when someone said the tobacco paddy was on sale, i bought it. then i realized the dove was there too..and I SO heart the dove. so i called the 800 number and asked if they could exchange it. they thought it wouldn't be a problem and said they'd call back. I also emailed the customer service line that sent me the order confirm with the same request. I was about to go out, so i called the 800 number again. they said they hadn't heard back but they have my info. they said to store it in my shopping bag, just in case. okay great, wen tout...had a great night this morning, I checked my email and still nothing. so i called the 800 number and they transferred me to the US number. I spoke to Theresa, who said: 1. they close at 5, so they were already gone yesterday 2. you have to cancel and re-order 3. you can't save it to shopping bag if it's intl and you're us 4. they are already sold out of Dove 5. they can put me on a waiting list 6. if it comes back before nov 6, they will offer at the 770 price otherwise i will have to pay full price I told her that I should not have to pay full price because Net a porter gave me poor information. they told me that this should not be an issue. If it was an issue, i would have just ordered the dove in addition last night. She said she will have to "look into this". She was hesitant to give me her name and she refused to give me the US number. She also said the manager wasn't there. She told me she should have an answer for me by Monday. so.... 1. if anyone doesn't like their dove...can you let me know? 2. I ordered the tobacco anyway, just to see if i like it 3. has anyone had an issue like this with Net-A-Porter.com" target="_blank" class="TPFinsert">Net-A-Porter? 4. does anyone know their US number direct or the name of a manager? I just feel upset that it was "there" last night..i was told i'd be fine, and now it's gone.