I am venting since I cannot believe how aggravating a simple return has become. I returned about 4 items to Neiman Marcus on line, total amount around 1500.00. These were returned over 2 weeks ago. I send everything UPS, so I know when it was returned. Well they revceived the merchandise back within 2 days and as yet have not credited my account!. I have proof that it was returned yet after an hour of going back and forth with them all they said is that their return dept is first working on returns from the beginning of August. Now how ridiculous is that?! Why should I have to pay interest on my cc for items that r returned. Of course now I will get billed for them. They told me it takes 4 weeks to credit a return. I never heard of such a think. Saks, Nordstroms etc credit your account immediatly. Sorry this is so long, just cannot believe the horrible customer service from them on line. I am aware the store and the online website are not the same. I guess I will have to either go into the store and purchase or call the store and order directly from them!