I am really irritated right now. As some of you may know, if you order from a Neiman Marcus store via telephone, they will not accept Visa or MasterCard...only AmEx or a Neiman Marcus card. So they will tell you that you can go online and apply for the Neiman Marcus card. Well, the NM in San Diego had a Blue India Balenciaga that I have been searching for, so I went online and went through the application process. The site said that I would receive a gift with my first purchase...a NM candle. So I called and ordered the bag and at that time asked about the candle...did I need a code? How did I get the candle GWP, etc? The SA called me back and said she spoke to NM customer service and they would send the candle separately. Although it was not an online order, they would still send it. And my item was not available online anyway. She said to call back if I did not receive the candle. SO a month goes by and I have the bag but never received the candle. I wrote to customer service (because the store was closed at the time) and they cannot find any purchase, even with my number. They wrote back asking me to call customer service with my CC account number. So I do that today. Still nothing. I explain the situation to customer service THREE TIMES, and the whole process takes over half an hour. I gave her the link to the page that offers the free candle, which specifically says "with your first purchase"...I give her my CC number, my SA's name and information, the transaction number, and the information off of the receipt. And she tells me that since the purchase was not made online they will not send the candle. Even though my SA called customer service, and even though it does not say anything about purchasing online. Then I ask if I can still get the candle if I make an online purchase, and she tells me I will need a code. Well, the online offer does not show a code, so I ask the customer service rep for the code. She says they cannot tell me what the code is. So I thanked her for her time and told her that I did not believe their offer was very honest since I did the online application, got the credit card, made a first purchase (for $1200, no less!), AND my SA confirmed with customer service that they would send the candle...and they won't give me a code to use with my online purchase, either (and my husband has made an online purchase since my $1200 purchase, too...but since he didn't use the CODE, no candle). She said she would make a note on my account that to that effect. I am outraged that I have spent quite a lot of money with NM over the years, they force me to open an account with them to purchase from their store, and now they waste over half an hour of my time over a candle that THEY offered and that might cost them $10. So I wanted to share this with my fellow PFers so that you are not duped by this offer. Sorry that this is so lengthy, but I needed to vent! Thanks!