Hi everyone,
So this I understand is my fault on a mistake I made based on ebay policies, but I didn't know this prior to making the mistake (obviously).
I sold an inexpensive watch (only like $40) to a buyer back in early October. He paid for it with Paypal. After the listing ended, I got that message from ebay that says my item sold and in the message it always says "buyer's shipping address". I used THAT address, without knowing I was supposed to ship it to the Paypal address. I thought they would both match, and really didn't think twice. Again, my mistake. The address I shipped to that was in the ebay message is apparently the guy's mom's address across the country (he lives in CT, I shipped to WA). She isn't home, and no one is at that address currently. For a while, there was a vacation leave on that address so the package wasn't being delivered. Eventually though, it WAS delivered.
The guy has been messaging me throughout the whole process and I've been TRYING to be helpful, even calling the post office in WA, asking him when his mom would be back, etc. He was really mad at me first, and even thought I DIDN'T ship the package, even though I had tracking and definitely DID ship it. I didn't know I was supposed to ship to his Paypal address (mistake, yes), but if that's the address I should ALWAYS ship to, why would ebay send a message with "buyer's shipping address"? I think that's really misleading. Of course when I saw that, I thought "oh this is the buyer's shipping address!" I've seen yahoo questions on this when I Googled what to do, and everyone was really rude to the seller who did basically the same thing as me. I'm hoping to NOT get that same reaction here!
Anyway, the guy recently filed a claim on ebay against me and explained that I shipped to an address ebay provided me and that he DOES believe I sent it now. He said he will wait until Nov. 22 to go home to WA to his mother's house to get the package. But I just went to pay for something via Paypal and it says my account is negative the $40 and the only way to resolve it is to pay that negative balance. But the case hasn't even closed yet on ebay, so why'd they take the money? Does that mean he got his money back PLUS probably a free watch??? This really angers me, since even though I may not have shipped it to his correct address on his Paypal, I DID still ship it to an address ebay provided as "buyer's shipping address" and I did have tracking and proof it was delivered, AND he will probably get this watch on the 22nd when he goes there! Couldn't he have waited to file the claim to see if he got his watch next week??
Is there anything I can do? Call ebay? Paypal? I know this was long, but I really am lost as to what I can do, besides pay the negative balance off.
Thanks for any help!
So this I understand is my fault on a mistake I made based on ebay policies, but I didn't know this prior to making the mistake (obviously).
I sold an inexpensive watch (only like $40) to a buyer back in early October. He paid for it with Paypal. After the listing ended, I got that message from ebay that says my item sold and in the message it always says "buyer's shipping address". I used THAT address, without knowing I was supposed to ship it to the Paypal address. I thought they would both match, and really didn't think twice. Again, my mistake. The address I shipped to that was in the ebay message is apparently the guy's mom's address across the country (he lives in CT, I shipped to WA). She isn't home, and no one is at that address currently. For a while, there was a vacation leave on that address so the package wasn't being delivered. Eventually though, it WAS delivered.
The guy has been messaging me throughout the whole process and I've been TRYING to be helpful, even calling the post office in WA, asking him when his mom would be back, etc. He was really mad at me first, and even thought I DIDN'T ship the package, even though I had tracking and definitely DID ship it. I didn't know I was supposed to ship to his Paypal address (mistake, yes), but if that's the address I should ALWAYS ship to, why would ebay send a message with "buyer's shipping address"? I think that's really misleading. Of course when I saw that, I thought "oh this is the buyer's shipping address!" I've seen yahoo questions on this when I Googled what to do, and everyone was really rude to the seller who did basically the same thing as me. I'm hoping to NOT get that same reaction here!
Anyway, the guy recently filed a claim on ebay against me and explained that I shipped to an address ebay provided me and that he DOES believe I sent it now. He said he will wait until Nov. 22 to go home to WA to his mother's house to get the package. But I just went to pay for something via Paypal and it says my account is negative the $40 and the only way to resolve it is to pay that negative balance. But the case hasn't even closed yet on ebay, so why'd they take the money? Does that mean he got his money back PLUS probably a free watch??? This really angers me, since even though I may not have shipped it to his correct address on his Paypal, I DID still ship it to an address ebay provided as "buyer's shipping address" and I did have tracking and proof it was delivered, AND he will probably get this watch on the 22nd when he goes there! Couldn't he have waited to file the claim to see if he got his watch next week??
Is there anything I can do? Call ebay? Paypal? I know this was long, but I really am lost as to what I can do, besides pay the negative balance off.
Thanks for any help!