Need your help for school Project

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  1. Dear all,

    I am doing a project for my business school in France about after sale services in luxury brands. For that, I need to benchmark a few key brands in order for me to understand how their after sale services work. My research is mainly focused on the warranty with questions like:
    • Is the warranty international?
    • what kind of damage does the warranty terms cover?
    • what kind of categories does the warranty cover?
    • how can I exert my warranty rights (going to a store, through customer services, ...)?
    I am in contact with the brands to get their official stance but I thought it would be interesting to have the point of view of the clients in order to have a better picture of what is really applied, which is why I am asking for your help. Every contribution would be greatly appreciated.

    Here are brands I have decided to benchmark:
    Hermes
    Berluti
    Ferragamo
    Chanel
    Jimmy Choo
    Church
    Zegna
    Dior

    If you could give me your feedback on these brands (or others) and the problems you might have faced, it would really help me.

    Thanks in advance for your help

    Romain
     
  2. Sorry Romain, this type of research is not permitted on TPF for new members.
     
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