OK- I know there are a few similar threads, but I'm SO mad I have to start my own!!! Here we go: 3 weeks ago the elusive gunmetal Celine Bittersweet became available again at Neiman Marcus website...ordered it & the Havana Brown arrived. OK...everyone makes mistakes, right? Annoying that they didn't contact me to ASK if I wanted to switch to brown if the gunmetal was out of stock, but not needing another brown bag I returned it (still not credited to my account, BTW). A week ago the gunmetal became available again online so I called, thinking if I talked to an actual person things would work out...explained the situation and he PROMISED me the gunmetal was there and they wouldn't send me the wrong bag again even if for some crazy reason it became unavailable. So excited to receive my bag this AM at my office...open it & guess what I'm staring at??? The Havana Brown again!!! I mean really- just CALL or EMAIL me that the gunmetal can't be sent- but DO NOT just send me a random item that I don't want and have to again deal with returning! Now I've wasted even more time dealing with customer service (they were actually very snotty when I asked proper procedure to mark the package for return). They did offer me $100 off a different item, but whatever...I wanted my $995 gunmetal for $495! I can deal with it being "not meant to be", but guess my point after all this is Why send me something I didn't order...again?? I am done with Neiman Marcus online! Anyway- thanks so much for letting me vent!!!