Hello everyone I was wondering if anyone can offer some advice about this problem. I recently purchased a coat from Barney's NY on their sale (john varvatos coat). I didn't wear it yet and the tags are intact.....when I was inspecting it yesterday I found out that the coat had a manufacturer defect in it (overstitching issue..and additional layer of colored stiching from the inside that was stiched onto the outside) and I'm absolutely sure that it isn't my fault or the SA's fault. I checked with Barneys just in the morning and they stated that Beverly Hills store may have one (shows one in stock, but system may not have updated yet so it may be 0). If they don't have one...I was thinking of taking this issue to the flagship store and describing about the manufacturer defect to get a new one.
Do you think this is completely out of line? I mean...this was purchased at an established national retail store...it is current season..it is in stock at the designer's flagship store....and I do believe that the designer should guarantee items free of defects in cases like this. What are you thoughts on this? Also I would appreciate any opinions/advice. I'm ready to take this to a weaver and get it fixed if i have to. Thanks in advance.
Do you think this is completely out of line? I mean...this was purchased at an established national retail store...it is current season..it is in stock at the designer's flagship store....and I do believe that the designer should guarantee items free of defects in cases like this. What are you thoughts on this? Also I would appreciate any opinions/advice. I'm ready to take this to a weaver and get it fixed if i have to. Thanks in advance.