I have a little dilemma and I'm hoping to get some insight... Last spring, I was a bridesmaid in a very swanky wedding. As a gift, the bride gave all of us one of the LE satin clutch bags...the ones with the crystals and little chain/leather straps. She probably paid full price as this was just after they had come out. I never used mine as the strap is just too short. So the thing has sat in my closet, in its dustbag, still completely new and unused. Yesterday, I took it to my favorite Coach store and they refused to let me return it for credit. The manager essentially told me I am stuck with the bag. Because I have no gift receipt or "paperwork" as she said. She also made a big deal of the fact that the bag is a year and a half old...at first saying "you can't return a bag that is 3 years old." Is this the norm now? I always thought that any unused, new merchandise could be returned, for whatever the lowest price is, for store credit. Has that policy changed? I am not happy about this, to say the least, and feel like I am getting the run around. I've been buying their products for two decades and really feel like their service has gone downhill.