Need help for my new chanel

  1. hi ladies, i need help, i got my first chanel small boy 19c 3 days ago, its actually an exchange from a mini flap. So here’s my problem, when i checked carefully the bag at home, i found some flaws. I inserts some photos. My question is the sa told me that its final sale, should i bring the bag to the store and ask them if they could do something about it. Thanks in advance.
     
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  2. Here’s the dent on the top part of the bag.
     
    93FF40B7-955A-476F-B8EA-3A387C5D1606.jpeg
  3. It is unfortunate that your exchanged bag has some flaws. If you are able to exchange it again, I would do so. The slight indentations on the seam would bug me. It never ceases to amaze me that the dented quilts on these boys are sold to customers. I was looking at a few boy bags a couple of months ago and was shocked that 'dented quilts' was perfectly acceptable to be sold on the floor. The price tag on these bags are over $5k and I would expect pretty much near perfect condition.
     
    Keight@8 likes this.
  4. I agree, i sent message to my sa and haven’t heard from her yet, im planning to bring the bag to store today. Hoping they would do exchange even they said its final sale.
     
  5. I'd give it a try. If you are buying new in the store, it should be almost perfect imo!
     
  6. We paid such amount of money. We deserve perfect products. Try to exchange in store.
     
  7. Were you able to exchange the bag OP?
     
  8. Yes i brought the bag to the store and when other SA looked at the dent of the bag they said the dent is not supposed to be there in the first place, so i got to exchange it to small classic flap and its perfect.
     
    eckw and Cascadian like this.
  9. Wow that’s so cool. May I ask if you are within certain return period
     
  10. Yes i did returned the bag after 4 days when I purchased it even though it was final sale.