Need help, buyer asking for refund.

ILOVEPURSES

Member
Sep 13, 2006
2,263
0
Hi,

I sold something on ebay and the person paid by echeck. When the echeck cleared I overnight the package to buyer. Then buyer never picked it up from fedex and they are sending it back to me. I asked buyer for half shipping cost to resend, but now they are asking for refund. Said already bought item from store since they could not wait anymore. My auction states that the sale is final.


Any advice?
 

HandbagAngel

Authenticator
O.G.
Apr 18, 2006
15,008
55
I agree with lorihmatthews. But you need to file a NPB with mutural agreement of canceling transaction so you can have your final fee back. Also if I were you, I would only refund her the money minus shipping since it is not your fault of returning.
 

juliel

O.G.
Jul 7, 2006
479
3
She bought it and needs to pay for it. Remember, a bid is a contract. If she's claiming it took too long, it's her fault for paying by eCheck which needs to clear. I don't know what PayPal's policy is on this when you shipped it and she's trying to weasel out, but that's what she's doing. No tolerance for bidders like this!
 

handbag-ho

O.G.
Oct 15, 2007
1,460
11
OT but I wish we can get rid of echecks all together! It's a pain sometimes because the buyer doesn't understand that they have to wait for the check to clear before the seller can ship the item out. I usually email them and let them know this is the case when they pay by echecks.
 
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