Need help!! Anyone have problems with moisturizing madeline?

Try buffing it really good with a clean white soft cloth. The moisturizer may have just dried on the surface. If that doesn't work then take it back into the store and tell them that you followed the care directions and this is what happened. I have the magenta madeline and I've used cleaner and moisturizer on it with no problems at all. Just make sure you are rubbing it in good and not leaving it on top of the leather. PM me if you need anymore help!

 

The chalk is most likely from the dried moisturizer. You probably put it on a bit heavy. I usually use only a small amount and work into small areas at a time. Try buffing, but be careful doing so because I was told the madeline (and Bleecker) dyes are not cured well. Thus, you run the risk of rubbing the dye off if you buff too hard. Use a soft cloth...I usually use one of DHs old white undershirts or sock. If buffing doesn't work because it's dried too much, try adding a tiny bit more conditioner and work into small areas at a time, buffing until you no longer see the conditioner after its dried. It may take a couple of attempts to get all the conditioner worked in.

I once bought a bag on Ebay, supposedly from a tPF member, so I won't mention which bag, lol! But she had conditioned the bag and left chalky areas too. I just took a bit of additional conditioner to the areas, and kept buffing till I got it all worked in. It looked great afterward!! Good luck!!

P.S. Coach moisturizers contain silicones, which don't allow the leather to breathe. It's really better to use Apple or some other conditioner that does not have this.