I received my bag with some defects that were not disclosed by the seller, so I immediately sent her an email with pics highlighting the defects and seek for a amicable solutions before a SNAD case (though when I called up paypal to enquire, the CS just encourage me to open a case right away). The seller was cooperative and suggested that I send the bag to the local boutique to see if is repairable and she will pay me the repair cost, if otherwise I suggested for a partial refund.
Q1. Would like to know how to determine a reasonable partial refund value? Also can I request the seller to credit the refund to my credit card instead of going through paypal (since I made payment via pp, and it is linked to my cc)?
Q2. Do I need to open a case with Paypal/ebay for the partial refund?
Q3. Will a neutral feedback be good once the issue is resolved?
Any inputs will be very much appreciated, many thanks inadvance
Q1. Would like to know how to determine a reasonable partial refund value? Also can I request the seller to credit the refund to my credit card instead of going through paypal (since I made payment via pp, and it is linked to my cc)?
Q2. Do I need to open a case with Paypal/ebay for the partial refund?
Q3. Will a neutral feedback be good once the issue is resolved?
Any inputs will be very much appreciated, many thanks inadvance