Hi all! I wanted to get your advice on this issue I am having. Two days ago, someone bid on an item of mine and won. They didn't pay until today and here's the weird part. 4 minutes before they paid for the item, they opened an item not received claim with paypal... Around 4 hours later, they sent me an ebay message saying that they paid for the item via paypal but the address is incorrect and included the address they want the item to be sent to. Oh I must add that this is an international buyer. The two addresses are in the same country but different addresses.
I just got off the phone with Paypal and they said I have two options, they can cancel the whole thing or they can contact the buyer to get the address confirmed and then give me the OK to send the item to them. If I get the OK from Paypal to ship to the new address, they said I will be protected because they will have the address in their records.
Now my question to you is, if I get the OK from Paypal, I should be fine to complete the sale, right? What else could the buyer do to cause trouble? I just want to get some advice because I am kinda confused about what is the best option for me. Thanks!
I just got off the phone with Paypal and they said I have two options, they can cancel the whole thing or they can contact the buyer to get the address confirmed and then give me the OK to send the item to them. If I get the OK from Paypal to ship to the new address, they said I will be protected because they will have the address in their records.
Now my question to you is, if I get the OK from Paypal, I should be fine to complete the sale, right? What else could the buyer do to cause trouble? I just want to get some advice because I am kinda confused about what is the best option for me. Thanks!