Hello, im new to the ebay forum part of tPF but i need some advice or help with a dispute that has been opened against me. I hope this is the right place to put this msg but if not can someone point me in the right direction
I sent 2 pairs of Christian Louboutin shoes to an ebayer in the United States. Despite the tracking information saying delivered on the 9th July the buyer msgd about 2 1/2 after the 9th saying that she hadnt received her parcel. Today she has opened a dispute against me and i dont know where i stand with eBay/paypal/postal service. I have spoken to the UK postal service i used and they told me to fill in a form and they will investigate the problem. A friend of mine in the US actually spoke to someone at USPS who was going to get back to her but hasnt so far i dont think. He was going to locate the person who delivered the parcel to see where it was left and possibly who with. We are talking about 450 GBP so im quite upset to possibly be losing both 2 pairs of shoes plus the money.
Will paypal automatically side with the buyer despite the tracking information saying the parcel has been delivered?
I sent 2 pairs of Christian Louboutin shoes to an ebayer in the United States. Despite the tracking information saying delivered on the 9th July the buyer msgd about 2 1/2 after the 9th saying that she hadnt received her parcel. Today she has opened a dispute against me and i dont know where i stand with eBay/paypal/postal service. I have spoken to the UK postal service i used and they told me to fill in a form and they will investigate the problem. A friend of mine in the US actually spoke to someone at USPS who was going to get back to her but hasnt so far i dont think. He was going to locate the person who delivered the parcel to see where it was left and possibly who with. We are talking about 450 GBP so im quite upset to possibly be losing both 2 pairs of shoes plus the money.
Will paypal automatically side with the buyer despite the tracking information saying the parcel has been delivered?