For the first time ever, I am really disappointed with NAP. I ordered a Chloe Betty on 6/29 and used the ground shipping option. They didn't even have DHL get the bag until 7/2 or 7/3! I finally got it on 7/10. The box was totally dented and the tape job to close it was horrible. I opened tbe box and what?? No beautiful black box! I know they say they don't black box sale items but even the items I have purchased on sale before have always come in a black box. This was an expensive item even if it was on sale! I pulled the bag out of the dust bag and what did I find? A folded, smashed and totally wrinkled Betty. It looked so pathetic I felt sad for it. They didn't stuff it! I sent a long email complaining about this. They responded and basically said that they ship the bags the way they get them from Chloe. They said Chloe does not stuff the bags. They apologized and refunded my shipping cost though. I'm so mad because this is the most I have ever spent on an item from NAP and I expected it to come looking beautiful and nicely packaged. If this bag wasn't so hard to find I would send it back in a heartbeat. Is what they told me true? Have you guys had Chloes come from NAP unstuffed? What kind of shape were they in? I just can't believe Chloe doesn't stuff their bags to make sure they hold their shape and are protected from rough shipping and handling.