I've been a fan of the Mytheresa site but had never before purchased anything. On Tuesday of this week I purchased a handbag. It was sent out for shipping by DHL on Wednesday. Between the time I purchased it on Tuesday and the time it shipped on Wednesday the bag was reduced $200+ on their website. 
I asked Mytheresa for a price adjustment because I hadn't even received the item when they dropped the price, but they would only offer a future store credit. I wasn't interested in a credit because I don't plan on buying anything else for a while. They then told me I could return the item for a refund and purchase it again. This seemed like a complete waste of time since at the end of the day I would still have the same handbag but at the redcued price- so why not just issue a price ajustment? They refused.
I decided to reject the shipment (it was a signature required delivery) which means the item will be shipped back to them at their cost. Thus, it will now cost them $$ to get back an item that they can only resell at the discounted price anyway- in the end this would be more costly to them than simply adjusting the price for the bag I purchased. Of course, it's their decision but this seems like bad judgment to me.
I asked Mytheresa for a price adjustment because I hadn't even received the item when they dropped the price, but they would only offer a future store credit. I wasn't interested in a credit because I don't plan on buying anything else for a while. They then told me I could return the item for a refund and purchase it again. This seemed like a complete waste of time since at the end of the day I would still have the same handbag but at the redcued price- so why not just issue a price ajustment? They refused.
I decided to reject the shipment (it was a signature required delivery) which means the item will be shipped back to them at their cost. Thus, it will now cost them $$ to get back an item that they can only resell at the discounted price anyway- in the end this would be more costly to them than simply adjusting the price for the bag I purchased. Of course, it's their decision but this seems like bad judgment to me.
