(Sorry, this is a long post)
I won and paid for a Marc Jacobs zip clutch before it was deemed to be fake by the ladies in the Marc Jacobs sub-forum (yes, silly me I know ) I contacted the seller about it but she insists that it's real and ships it out, saying tpf is not one of the recognised authorites for authentication. So when I received the clutch, I took pics and again posted in the Marc Jacobs Authenticate This thread. It was confirmed again to be fake.
Seller refused to communicate, so I opened a paypal claim. I then received an email from paypal saying they require a Written Statement of Non-authenticity from an independent third party within a certain number of days, ending 30 April. I asked around in tpf, and the suggestions were caroldiva and mypoupette, so I sent emails to both.
Unfortunately, caroldiva was away until 29th april (auto-response from her email). By the time mypoupette replied, it was around 27th April, 3 days before the Written Statement was due to paypal. They said they could do it and asked for payment and pictures.
They had several grades of service, cheapest being 7-days turnaround time and most expensive for the 2-day turnaround. As paypal's deadline fast approaching, I paid $30 on 28th April for a Super Rush job so they could submit to paypal by 30th April, and sent them the pics. I also copies them paypal's message on what was needed in the statement and the fax number.
I waited and waited but didn't hear anything from mypoupette, but I assumed they submitted the statement directly to paypal.
I emailed and left a message on their live chat on 2 May but didn't hear from them till this monday 5th May. Their reply: Sorry, we unexpectedly couldn't be online the last few days, let us check our emails for your pictures and get back to you .
Well I've been emailing them everyday now asking for an answer and I still havent' heard from them, CAN YOU BELEIVE IT!!!!???? their live chat is always offline too. Meanwhile, paypal has sent a reminder that they have not received anything to support my claim and may end it soon.
So what do I do now? I AM SO MAD WITH MYPOUPETTE!!!!! I may end up out of pocket for the MJ zip clutch (which I can accept, cos it was due to my own stupidity) AND MYPOUPETTE'S FEES!!!
ARGGHHHHH!!!!!
(Thanks for reading this rant)
I won and paid for a Marc Jacobs zip clutch before it was deemed to be fake by the ladies in the Marc Jacobs sub-forum (yes, silly me I know ) I contacted the seller about it but she insists that it's real and ships it out, saying tpf is not one of the recognised authorites for authentication. So when I received the clutch, I took pics and again posted in the Marc Jacobs Authenticate This thread. It was confirmed again to be fake.
Seller refused to communicate, so I opened a paypal claim. I then received an email from paypal saying they require a Written Statement of Non-authenticity from an independent third party within a certain number of days, ending 30 April. I asked around in tpf, and the suggestions were caroldiva and mypoupette, so I sent emails to both.
Unfortunately, caroldiva was away until 29th april (auto-response from her email). By the time mypoupette replied, it was around 27th April, 3 days before the Written Statement was due to paypal. They said they could do it and asked for payment and pictures.
They had several grades of service, cheapest being 7-days turnaround time and most expensive for the 2-day turnaround. As paypal's deadline fast approaching, I paid $30 on 28th April for a Super Rush job so they could submit to paypal by 30th April, and sent them the pics. I also copies them paypal's message on what was needed in the statement and the fax number.
I waited and waited but didn't hear anything from mypoupette, but I assumed they submitted the statement directly to paypal.
I emailed and left a message on their live chat on 2 May but didn't hear from them till this monday 5th May. Their reply: Sorry, we unexpectedly couldn't be online the last few days, let us check our emails for your pictures and get back to you .
Well I've been emailing them everyday now asking for an answer and I still havent' heard from them, CAN YOU BELEIVE IT!!!!???? their live chat is always offline too. Meanwhile, paypal has sent a reminder that they have not received anything to support my claim and may end it soon.
So what do I do now? I AM SO MAD WITH MYPOUPETTE!!!!! I may end up out of pocket for the MJ zip clutch (which I can accept, cos it was due to my own stupidity) AND MYPOUPETTE'S FEES!!!
ARGGHHHHH!!!!!
(Thanks for reading this rant)