(Sorry, this is a long post)
I won and paid for a Marc Jacobs zip clutch before it was deemed to be fake by the ladies in the Marc Jacobs sub-forum (yes, silly me I know
) I contacted the seller about it but she insists that it's real and ships it out, saying tpf is not one of the recognised authorites for authentication. So when I received the clutch, I took pics and again posted in the Marc Jacobs Authenticate This thread. It was confirmed again to be fake.
Seller refused to communicate, so I opened a paypal claim. I then received an email from paypal saying they require a Written Statement of Non-authenticity from an independent third party within a certain number of days, ending 30 April. I asked around in tpf, and the suggestions were caroldiva and mypoupette, so I sent emails to both.
Unfortunately, caroldiva was away until 29th april (auto-response from her email). By the time mypoupette replied, it was around 27th April, 3 days before the Written Statement was due to paypal. They said they could do it and asked for payment and pictures.
They had several grades of service, cheapest being 7-days turnaround time and most expensive for the 2-day turnaround. As paypal's deadline fast approaching, I paid $30 on 28th April for a Super Rush job so they could submit to paypal by 30th April, and sent them the pics. I also copies them paypal's message on what was needed in the statement and the fax number.
I waited and waited but didn't hear anything from mypoupette, but I assumed they submitted the statement directly to paypal.
I emailed and left a message on their live chat on 2 May but didn't hear from them till this monday 5th May. Their reply: Sorry, we unexpectedly couldn't be online the last few days, let us check our emails for your pictures and get back to you
.
Well I've been emailing them everyday now asking for an answer and I still havent' heard from them, CAN YOU BELEIVE IT!!!!???? their live chat is always offline too. Meanwhile, paypal has sent a reminder that they have not received anything to support my claim and may end it soon.
So what do I do now? I AM SO MAD WITH MYPOUPETTE!!!!! I may end up out of pocket for the MJ zip clutch (which I can accept, cos it was due to my own stupidity) AND MYPOUPETTE'S FEES!!!
ARGGHHHHH!!!!!
(Thanks for reading this rant)
I won and paid for a Marc Jacobs zip clutch before it was deemed to be fake by the ladies in the Marc Jacobs sub-forum (yes, silly me I know
) I contacted the seller about it but she insists that it's real and ships it out, saying tpf is not one of the recognised authorites for authentication. So when I received the clutch, I took pics and again posted in the Marc Jacobs Authenticate This thread. It was confirmed again to be fake.Seller refused to communicate, so I opened a paypal claim. I then received an email from paypal saying they require a Written Statement of Non-authenticity from an independent third party within a certain number of days, ending 30 April. I asked around in tpf, and the suggestions were caroldiva and mypoupette, so I sent emails to both.
Unfortunately, caroldiva was away until 29th april (auto-response from her email). By the time mypoupette replied, it was around 27th April, 3 days before the Written Statement was due to paypal. They said they could do it and asked for payment and pictures.
They had several grades of service, cheapest being 7-days turnaround time and most expensive for the 2-day turnaround. As paypal's deadline fast approaching, I paid $30 on 28th April for a Super Rush job so they could submit to paypal by 30th April, and sent them the pics. I also copies them paypal's message on what was needed in the statement and the fax number.
I waited and waited but didn't hear anything from mypoupette, but I assumed they submitted the statement directly to paypal.
I emailed and left a message on their live chat on 2 May but didn't hear from them till this monday 5th May. Their reply: Sorry, we unexpectedly couldn't be online the last few days, let us check our emails for your pictures and get back to you
.Well I've been emailing them everyday now asking for an answer and I still havent' heard from them, CAN YOU BELEIVE IT!!!!???? their live chat is always offline too. Meanwhile, paypal has sent a reminder that they have not received anything to support my claim and may end it soon.
So what do I do now? I AM SO MAD WITH MYPOUPETTE!!!!! I may end up out of pocket for the MJ zip clutch (which I can accept, cos it was due to my own stupidity) AND MYPOUPETTE'S FEES!!!
ARGGHHHHH!!!!!
(Thanks for reading this rant)
I highly doubt their computer systems crash for days at a time on a regular basis.
ush: 
