I just got off the phone with this lady at shopkitson.com & OMG I experienced the WORST customer service ever!! Here goes: I ordered 2 pairs of cords online. I then called to see if my order went through or not because I did not get an email confirmation. Eriq, the lady that picked up the phone tries to find my order using my last name. She can't find it so she asks me if I would like to place another order, in which I placed an order for 2 pairs of cords. Today, I received 2 packages from them. One order from the internet & one phone order. I didn't mind keeping all of the jeans (True Religions) but there was a problem. THE PROBLEM: I only received one pair of cords on the internet order. So I checked my credit card statement & find that they charged me for 2 pairs. I call them to straighten things out & I am faced with the DEVIL herself. The same lady, Eriq, answers & blames me for spelling my own last name wrong to her when she was trying to find my order (which I didn't, she didn't listen to me spell it twice: once when she first asked for it & a second time when she asked for my credit card info for the order). She asked me what the invoice looks like, I begin telling her what it looks like. It wasn't good enough for her because she calls me an "idiot". I ask for the manager & Eriq informs me the manager is not available "so you'll have to deal with me". I tell her that I would rather dispute it with my credit card company than speak to her. She hangs up on me!! In the end, I called my cc company & am having it disputed. I've never had such bad customer service. I used to work in telemarketing so I know to be nice to the person on the other line but damn!!!