Firstly I want to say that this is not meant as a 'slating HH thread' in any way, it's just me letting people know what's happened. I placed an order for a havana hobo on Aug 6th, followed by an order for a pastis frame on Aug 8th (both bags full price plus shipping to UK). I can't remember the original shipping date, but dates for both bags were delayed. I kept tracking the orders and was informed that they'd both shipped around Aug 21st. I then got an email to say that HH didn't even have the bags in stock yet, so to ignore the tracking info. I then checked the tracking info again and both bags were due to be shipped on Aug 28th, the pastis frame did but the hobo was delayed until the 29th, then the 30th, then the 31st and then Sept 16th. I now have a message to say that due to large order volumes my bag may be delayed again. Surely after ordering all that time ago I must be near the top of the priority shipping list? Anyway, the pastis frame arrived yesterday and guess what? I had to pay £43 customs duties before parcelforce would deliver it. I know this is a risk of buying from outside the UK but still, £43! I really like the pastis frame and am glad I bought it, but this whole experience has been a bit tiresome. Also, the fastening mechanism of the bag is scrated, but no way can I be bothered to send it back so I'll keep it, it's no big deal I guess. I know HH have been inundated with orders, but someone or something is updating the tracking info daily so how can bags be marked as being shipped before HH even receive them? Also I'm a bit annoyed that HH have had my money since the beginnng of August, and I still only have one bag instead of two. Anway, like I said I'm pleased with the bag and hope I'll be as pleased with the hobo, which will no doubt be caught in customs too!!