Okay ladies, I am at a lost for words . . . . I can't even begin to explain how angry, upset and fustrated I am at lvr. I have never had such a horrible experience shopping online as I had with them . . . . My story begins with the hope of purchasing my first medium paddington in blanc. During the presale moments, I called around all th stores and almost everybody had either no satchels in medium at all or the ones that they did have had already been presold. Since this was my first paddington, I was growing a anxious about getting one on sale. So finally I had one at a Nordstrom on hold for my in canelle. But since I really had my eyes set on the one in blanc, I kept checking the purse forum for deals and calling around. So finally on the exact same day that I was going to be charged for the canelle paddington, I found out that lvr had a sale going. Quickly I checked their website, and there it was a blanc medium paddington on sale. I placed my order with them, and had canceled my canelle. And so they notified me that first time buyers will need to go through a verification process with the bank and that it would take 3-5 days. My order was placed on monday, and so I waited and I waited and waited . . . . on thursday, I had checked my email and had gone to bed earlier around 10pm. This was due to the fact that I had to go to work early the next day . . . And so while I was on my break at work, I checked my email again and what did I find? An email from LVR telling me the verification process didn't go through and that I could pay by 5:00pm on friday THEIR TIME by paypal. So quickly I paid through paypal and realized that I had made the payment an hour late. But was that really my fault, our timezones are different, and so did they expect me to wake up during the middle of the night to check for their email, while one giving me a deadline within ONE day of THEIR TIME, which is NIGHT during my time. Anyways, I paid through paypal hoping for the best, figuring it probably was my fault since my bank hadn't verified the process. . . . . . and so after work I go home and guess what? There's a new message for me on the answering machine. Oh! And guess who it's from . . . my bank . . . . calling me to verify the process. Here's where it gets ugly . . . . or perhaps uglier . . . . and so when I realized that in fact lvr HADN'T even allowed the time for my bank to verify the payment (it was day 4 of their time out of the 5 days they said it would take) . . . . I grew extremely upset at the fact that they sent that email giving me little to no time to pay by the deadline and also sending the email before the actual 5 days, they said it would take for the process to be verified. . . . . Finally I called my boyfriend (oh, bless him!) and told him to call lvr since it stated on their site that they were open till 7:00 or something. So he did, and did and did and did . . . . . and why did he keep calling back? Well, the people at lvr decided that they didn't want to deal with customers at that time. And so the lady on the phone kept on saying "Idon't know anything, we're closed!!" and hung up, in the midst of my bf trying to explain the situation . . . . Finally I was so upset, that I had made a payment through paypal, and ALSO verified the payment through lvr's site. . . . . I didn't know what to do, I emailed lvr, and had my bf call them a bunch throughout the weekend (since the site stated they were open) but the only response he recieved was unanswered phone calls and a woman who spoke only italian (no progress there . . . ) Through the weekend, I have never been so stressed about purchasing a bag. I angry and fustrated becuase there wasn't a way I could reach them and I wasted money trying to call them. And so I waited and waited and waited, and finally this morning I recieved an email . . . . it stated that the person had deleted my order, but had recieved the payment . . . but the bag, MY blanc paddington, had been sold in their boutique. They asked me if i wanted something else, but I replied and just asked for my refund . . . . Now I am waiting for a refund and I am confused and upset. I am a little happy that the situation is over with once I get my refund. But alas, I have LOST my bag over such complications that I had NO control over whatsoever! Rest assure that this will mostly likely be my first and LAST time ordering from lvr. I hope that people have better luck at their boutiques. . . . . So now where am I going to find my blanc medium paddington on sale? Perhaps nowhere . . . . I might as well just pay full price for it . . . . . in order from going through something like this again.