The same thing happened ! After ordering a red tri Celine, I received the same call from reebonz, saying during their final check up in Singapore, they discover a scratch on the bag and refused to send me photos to prove it. I really doubt what happened to this company. 2 months ago after ordering a coliquat mini luggage, they called me saying there was a scratch in the bag and cannot send it to me. This time, I asked for proof and they said it is not their usual practice. The customer service is extremely rude, too. Any comments apart from being an unfortunate victim?