My Rolex NIGHTMARE

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war_bunny15

Member
Mar 31, 2023
203
534
Hi all, Hope you are well. I am in a difficult situation and any advice would be helpful and appreciated. Please be patient and take the time to read through. It's a long one, sorry!!


So this is the situation. I have been on waitlist for 31 DJ MOP in yellow rolesor since Oct last year. In Jan this year, I was offered a watch which wasn't my priority watch that I turned down (well, purchased and then returned the next day as I didn't want to compromise). Since then I have not been offered anything despite making promises to offer the watch to me in summer. I have been emailing to check every now and then.


Fast forward to Tuesday few weeks ago - after work I visited a different branch of the same AD to see if they would be willing to offer me the watch. I instantly clicked with the branch manager, turns out he is from my hometown. We had a good chat, for about an hour and he suggested that I build my relationship with his branch and terminate it with the other. He promised to find me the watch and for the first time ever I felt hopeful about getting a watch I have been waiting for a year now.


Next day I terminated my relationship with the previous branch and sent a message to the guy at the new branch saying that all was good and he can now register me to his branch. The very same day I received an email confirming my registration of interest from Rolex. Great! Few mins later he messaged me again, saying their branch is receiving a MOP watch that might interest me. Ok, my office happens to be 2 mins walk from this branch so I can stop by and view this. It was about 5.45pm when I received his message but I know he finishes work at 6pm. I was still working but I told him, that will stop by in 10-15 mins. He said he will stay back and wait for me. I do not do well with pressure so I dropped my work and headed to the branch. He was lovely and chatty as always. I viewed that watch, it was beautiful but not love, so I humbly declined but was happy to finally see MOP in person and was happy with my initial registration.


THEN he asked me if I will be at my office tomorrow, so we can go for a drink or coffee after work, ie. Friday. And that **rang alarm bells** for me and I said I am working form home tomorrow. I thought let me not read too much into this and give him benefit of doubt. He knows I am married and he is married too, with kids. We spoke about our lives, work etc when I met him on Tuesday.


The week later he messaged me again! He initially messaged me, "hi how are you and are you in the office?". Since I was working, I did not see my messages right away and only had a chance to check my notifications an hour later. When I finally replied I told him, "I am in the office and in the area but it has been a busy day for me and i am very occupied with work". He then goes on to reply that he had the watch, the 31 DJ MOP in two tone, but now its sold out. Basically implying that I did not reply to him asap and missed my chance. So I got extremely confused and I asked him if he means that the exact same watch that I want was in stock but he has sold just now? He replied yes, it was reserved for a VIP and he has collected it now and that he just wanted to show me how it looks like. Then goes on to ask, if we can have lunch in area (since he now knew I am in the office and that he managed to get my attention because of the watch).


He did something similar couple of days back as well. Telling me via WhatsApp that he has a watch for me at 5.45pm EOD on Friday. Then when I replied that I can come tomorrow, he suggested to come the day after that because that day he won’t be working on Saturday. But on Sunday I was not going to be in the city, and I informed him I can come on Monday but later on Sunday he messaged me saying that the watch is sold out. All of this feels very abrupt, stressful and unprofessional.


It's becoming extremely uncomfortable and i feel like he would just continue to dangle the watch carrot in front of me to his advantage. Who knows, he might never actually offer me a watch because then I would cut ties with him and end my rolex journey at this AD. But I brunt bridges with the other boutique and worry if I avoid his person or not agree to meet him for a coffee or drink, he might not offer me the watch. His behavior is stressing me out and I am struggling to sleep. His behaviour, dare i say, is somewhat abusive? The watch will cost me $$$$$ of my hard earned money, but this isn't how the experience should be?


Any suggestions please?
 
Block him and try another AD if you must have a Rolex. IMO the 31 DJ MOP in yg should not be that difficult to find.
I would consider advising you to complain, but that would just prolong the aggravation.

ETA: while I have not purchased a Rolex in many years, I don’t think you need to terminate your wait list officially
(You may not be able to do multiple wait lists at the same time, but that’s another issue).
 
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Tbh an experience like that would put me off from buying from the brand entirely.

But if it's worth it to you, I agree with the others. This is clearly not the kind of communication or SA to client relationship you are okay with (also not professional IMO) so either try one more time to sort things out or just block/ignore and move on. Find another SA.
 
Weird. Definitely wouldn’t work w that AD if he is causing you stress like that. Agree w Swanky about keeping multiple ADs. We have two diff ADs at different jewelers at the moment and the one from one store rubs me the wrong way sometimes (will text me after midnight with new items - items not even on our wishlist) but nothing like that. I think the one i’m dealing with just wants to let us know options/availability, even if it is weird hours ( still who sends out texts after midnight when the store is closed :lol:) and even though we both know what we want. He would never make it that personal. Steer clear.
 
The current Rolex buying situation is just ridiculous. Far too much power in the hands of the ADs and thus a licence for anyone so inclined to behave badly. You can be on as many waitlists as you like. I’d report this guy to his boss and go back to your original vendor. I’m not sure why you felt you had to terminate that relationship but I’m sure they’ll understand. It’s only a watch, after all, and this way of selling will eventually bite Rolex in the backside (COI- I’ve been waiting for a 31 OP for a year now, getting a teeny bit fed up, frankly).
 
Hi all,
Just to clarify - Basically the two were the same AD ie. same company, but different branches located within the same city. I was told, that this particular AD allows 1 registration per person in the entire group of this AD. Hence they were not willing to register me, unless I cancelled my wishlist at the other branch.
 
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do you have any travel planned? I got my watch in Las Vegas.....they weren't as hard to get as they are now but Vegas had the style I wanted....I called and they had it. I don't think they held it for me but I went there and bought it.
 
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If it's not a Rolex boutique, it's an employee issue, not a Rolex issue; speak to the manager.
If this is an employee of Rolex it could affect my feeling toward the brand, but not if it's a random AD.
I'd leave this store altogether if I felt it was inappropriate. There's SO many other ADs! But truly, there's no Rolex rule about how many stores can have you, so I'd get on a list at many.
 
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