Well, yesterday hubby and I went to the local mall and I popped into the coach store to look around. I was admiring all the poppy bags so hubby told me I could get one if I wanted. He's such a wonderful man. So I hemmed and hawed with the SA about which would be the most durable for my life right now. I really wanted the new lilac but didn't think it would last to long. I was debating between the all black or the black and white. The SA told me they've had problems with some of the black/white bags, straps peeling. Go for the all black. I did. She wrapped her up and I took her out of the bag to inspect her before leaving to go home. I live 45 minutes away from this mall. I get home, I take her out, I put all my stuff in her, and admire my new bag. Well, I felt a tickle on my hand where I was holding the strap. There was a little piece of something, so I brush it with my fingertip and the black of the strap COMPLETELY peels off to expose the SILVER underneath. I almost fainted. I checked another spot and it literally fell off the bag. I grabbed the phone and called the Coach store and told them my horror story. Bring it back and we will give you another. Well, I live 45 minutes away, its not that easy. Well, whenever you can, come, and we'll give you a new one. Hubby told me that I should just go back now and do it, so thats what I did. I drove ALL the way back. So I go in and the SA's are all waiting for me. I tell them to be prepared for what I'm about to show them. They were SHOCKED. As I took the bag out, more peeled off and was sticking to my fingers. It was only one strap though. ( I checked the other by scraping my nail down it). As we examined it, I noticed the clear handtag that has all the colors looked like it had been melted alittle. We deternmined that the bag must have been exposed to extreme heat and cold and it damaged/effected the patent process or whatever. They brought me out a new bag and this one was looked over very carefully and you could see the difference between this one and the defective one. So anyway, now I'm happily using my new Poppy bag and its a story that has a happy ending. Thanks for reading and here she is with her little friend Grammercy Patent Mini Skinny. Don't they look all ready for Spring.