As many fellow Canadian PFers may know, there was a price decrease this week at LV because of our strong Canadian dollar. I felt cheated because I recently bought a LE Motard Biker bag for almost 5000$CAD; so a price decrease is quite a lot of a difference... (btw, I'm a poor student lol and I have no job lol). I called one of my trusted SAs and she said that she would need to ask our new manager's permission first who apparently was not working that day, but I was assured that I would most likely be able to get a price adjustment. However, she never phoned back. I sensed a problem.
I decided to go to LV in person today and was greeted by another very nice SA. I told him the situation and he was pretty confident that I'd be able to get a price adjustment "because I'm a VIC" and also because it's not very fair for people like me. The Canadian dollar was already valued more than the US dollar when I made the original purchase so funny thing is that both of us thought the Canadian retail price would stay fixed and there would just be a price increase in the USA, and that's why I didn't mind paying more in the first place cuz I thought the US price would just follow up. (My reasoning for why this did not happen is that LV does not want to "scare" away many customers by having a huge price increase in the USA, and decided to do a balance act by increasing/decreasing a lil bit in both countries.)
I then spoke to the manager who initially said that she cannot grant me the price difference because I made the purchase before the 10-day law. FINE! If she had left it like that I would have just left somewhat annoyed, but accepting the fact that there are rules and guidelines that all customers should follow. I have no hard feelings and do not blame any of this on the entire LV staff.
However, I waited to see what she could do. My SA and her disappeared upstairs behind closed doors. In the end, an exception was made for me and I got back a store credit. I noticed something odd with my SA though. The lack of eye contact, pale face, watery and red eyes were not like her usual facial expression!
THUS HERE IS WHAT I'M REALLY MAD ABOUT: WAS IT REALLY NECESSARY TO GIVE MY SA "THE TALK" BEHIND, WHILE ASSUMING, OR SHOULD I SAY BLAMING, MY SA FOR RELEASING THE INSIDE INFO OF THE PRICE DECREASE WHEN IN FACT MY SA DID NOT TELL ME ANYTHING???!!! Actually, my SA NEVER shares these "inside" info with me despite liking me very much as her fav client, and personally THIS is one of the main reasons I love my SA so much because she is NOT like other SAs: she has her values of what she should do/say to clients. She obeys the standards and rules of the company, and will not behave in certain ways that will encourage selfish benefits, as in leaking out news to her clients in return for them liking her more.
If I knew waiting around would cause this to happen, I would rather not get a store credit at the expense of my poor SA. She did NOTHING WRONG! Also, I do not understand why the new manager, whom is supposedly more 'harsh' than the previous one, should feel the need to lecture my SA especially since I DID NOT GIVE THE MANAGER A HARD TIME AT ALL (I'd like to remain seated in my VIC chair, thank you!
)!!! Money is so not the issue here and like I said, if she stayed firm, I would have left probably respecting her MORE because she follows the law, just like how I respect my SA for following the rules.
I felt SOOOOOOOOO bad for my SA and immediately offered her a gift, which apparently I cannot give to her because it would put her into an even more difficult position and she can't pick up the gift either because words spread quite fast in that mall. So what should I do to make her feel better? I'm thinking of buying her a nice gift for the holidays or taking her out to a restaurant some time...
Oh god, I feel horrible... Thank you all for reading my rant, and I'm sorry it's so long...
I decided to go to LV in person today and was greeted by another very nice SA. I told him the situation and he was pretty confident that I'd be able to get a price adjustment "because I'm a VIC" and also because it's not very fair for people like me. The Canadian dollar was already valued more than the US dollar when I made the original purchase so funny thing is that both of us thought the Canadian retail price would stay fixed and there would just be a price increase in the USA, and that's why I didn't mind paying more in the first place cuz I thought the US price would just follow up. (My reasoning for why this did not happen is that LV does not want to "scare" away many customers by having a huge price increase in the USA, and decided to do a balance act by increasing/decreasing a lil bit in both countries.)
I then spoke to the manager who initially said that she cannot grant me the price difference because I made the purchase before the 10-day law. FINE! If she had left it like that I would have just left somewhat annoyed, but accepting the fact that there are rules and guidelines that all customers should follow. I have no hard feelings and do not blame any of this on the entire LV staff.
However, I waited to see what she could do. My SA and her disappeared upstairs behind closed doors. In the end, an exception was made for me and I got back a store credit. I noticed something odd with my SA though. The lack of eye contact, pale face, watery and red eyes were not like her usual facial expression!
THUS HERE IS WHAT I'M REALLY MAD ABOUT: WAS IT REALLY NECESSARY TO GIVE MY SA "THE TALK" BEHIND, WHILE ASSUMING, OR SHOULD I SAY BLAMING, MY SA FOR RELEASING THE INSIDE INFO OF THE PRICE DECREASE WHEN IN FACT MY SA DID NOT TELL ME ANYTHING???!!! Actually, my SA NEVER shares these "inside" info with me despite liking me very much as her fav client, and personally THIS is one of the main reasons I love my SA so much because she is NOT like other SAs: she has her values of what she should do/say to clients. She obeys the standards and rules of the company, and will not behave in certain ways that will encourage selfish benefits, as in leaking out news to her clients in return for them liking her more.
If I knew waiting around would cause this to happen, I would rather not get a store credit at the expense of my poor SA. She did NOTHING WRONG! Also, I do not understand why the new manager, whom is supposedly more 'harsh' than the previous one, should feel the need to lecture my SA especially since I DID NOT GIVE THE MANAGER A HARD TIME AT ALL (I'd like to remain seated in my VIC chair, thank you!
)!!! Money is so not the issue here and like I said, if she stayed firm, I would have left probably respecting her MORE because she follows the law, just like how I respect my SA for following the rules.I felt SOOOOOOOOO bad for my SA and immediately offered her a gift, which apparently I cannot give to her because it would put her into an even more difficult position and she can't pick up the gift either because words spread quite fast in that mall. So what should I do to make her feel better? I'm thinking of buying her a nice gift for the holidays or taking her out to a restaurant some time...
Oh god, I feel horrible... Thank you all for reading my rant, and I'm sorry it's so long...
Thats what I would of done if my SA was put through the ringer... not that it was your fault but I wouldn't feel so guilty then....
!! Around how much % less is it now (if you know lol) and is it on all the items?? TIA
