I am soooo upset! I ordered from Nordstrom in Sacramento. They had TWO Pine Steps. That's all. I was sent photos of both and I picked the thicker looking one and my SA agreed I would like that one better. I noticed in the photo of the worse looking one, there was a scratch on the front. So I definitely didn't choose that one. DHL arrives this morning. I am allll excited! I open up the bag and they sent the damn bad one! The one I specifically said I didn't want. I am sooo freakin pissed! I just called and they said they will send out the better one to me with no shipping fee but come on! How could they mess that up? I made it so clear to them! Has anyone had this happen before from Nordstrom? The one they sent me, the leather is dry and thin and not to mention the scratch! I'll try and post pictures later for all to see.